At breakfast a few years ago, a friend of mine and I discussed a volunteer meeting we had recently attended. It ran over its allotted time by 45 minutes, until 9:45 at night. My friend was really upset because it interfered with family plans. As one of the leaders of the meeting, I instantly apologized. Interestingly, my friend quickly corrected himself, insisting that it was a small thing, and that he should not have gotten upset.
While my friend seemed suddenly ashamed of his emotional reaction, I reassured him that he was not out of line, explaining that a central teaching of Mussar is that life is lived by small things. Mensch or jerk is determined by how we show up in small moments. How often do we have a really big thing land in our lap? It is these small things – the small moments of life — that make up daily life. And the one thing a Jewish leader should never do is disrespect the people he or she is serving. His candor was actually a gift, reminding me of my sacred duty.
The Soul Trait of Honor reminds us that each person is a Divine Soul, and should be treated accordingly. While it is true that as a leader, I did not do anything egregious – no human rights violations or dehumanizing behavior — what I failed to do was adequately coordinate with the other leaders to ensure that we delivered on our promise of ending the meeting by 9:00. The Soul Trait of Enthusiasm, reminds us that we need to proactively run to do good, as Abraham does in Genesis 18:6-7 when he runs around arranging food for guests a few hours after being circumcised at the age of 99.
As leaders, we should proactively make sure that we are honoring and respecting the time of volunteers, especially in this over-scheduled age. This is a lesson many non-profit organizations would do well to learn.
I remember that day because a few hours later, something amazing happened. I was in the checkout line at the grocery store, reading the New York Times on my phone. I mindlessly stepped forward, as I had already put the groceries on the belt, and the cashier said “Hi.” In a flash, I remembered a recent article I read about how awful it feels to be ignored because the person you are serving has their face in a phone. And I remembered the Mussar teaching for Honor, to greet everyone before they greet you (reference).
So I put down the phone, looked her in the eye, smiled, and said “Hi.” It was like magic. She smiled back, a full face smile and her eyes sparkled.
I felt great. We both did. I kept thinking about it over and over as I walked to my car and started to leave the parking lot. “Wasn’t that great? Who can I tell? Should I include the story in my book….” I started composing in my head.
My happy reverie was suddenly broken as someone yelled loudly as I drove towards the exit.
“A-hole!”
The word rang in my ears. “Was that at me?” I wondered. “What did I do?” Did I cut someone off? Did I just miss a pedestrian? Maybe I was so wrapped up thinking about what a great Mensch I am that I wasn’t paying enough attention to my driving.
Or maybe the irate individual wasn’t even talking to me.
Whatever the case, the incident was a good reminder from the Universe: Life is lived in small moments. There is no room for complacency or patting myself on the back. We do not honor others so we can feel good about ourselves; we do it because it is the right thing to do.
And we move on from one instance of menschiness to the next.
Planning a meeting, going through the check out line, driving in the parking lot: three small opportunities to practice honor in a short span of time. Mensch or jerk? I got it right 1 time out of 3. Hey, in baseball that would put me in the Hall of Fame.
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Image credit: Smile by Dasha via Flickr CC
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